Support
Help with Reelist
Write to support@reelist.watch and a person will answer. There is no ticket system and no bot. Reports of abuse are dealt with within 24 hours.
Things you can do yourself
Report something
Open the menu in the header of any activity card or comment, or press and hold it, then choose Report. Pick a reason. A person reads every report, and we act within 24 hours.
Block someone
Open their profile, tap the menu, then Block. Blocking works in both directions: you disappear from each other's feeds, profiles and search. They are not told. Unblock from the same menu, or from Settings.
Delete your account
Profile, then Settings, then Delete account. It is immediate and permanent, it needs no approval from us, and it destroys everything you have logged. The privacy policy lists exactly what goes.
Delete your contacts
Profile, then Settings, then Delete my contacts. It removes everything we hold from your address book straight away, including entries for people who are not members. The privacy policy explains what syncing stores in the first place.
Export your films
Profile, then Settings, then Export. You get a CSV of the films you have logged, in the format Letterboxd imports, so your list is yours to take elsewhere. No request to us required.
Signing in
Reelist has no passwords. You sign in by entering your phone number and then the six digit code we text you, and that is the same whether the account is new or ten years old. If the code does not arrive, check the number you typed, wait a moment for the network, and use the resend option. Codes expire, so use the newest one you were sent.
If you have lost access to the phone number on your account, write to support@reelist.watch. Because the number is the only credential, we will have to ask you some questions before moving an account.
Something is wrong with a film
Film titles, posters, credits and streaming availability come from TMDB. If something is missing or wrong, the fastest fix is usually to correct it at the source, on themoviedb.org, since our copy refreshes from theirs. Tell us as well and we will make sure the correction lands.
Reporting a bug or asking for something
Email is fine for both. If you are reporting a bug, the two things that help most are what you tapped just before it happened and what your iPhone and iOS version are. Screenshots are welcome.
Urgent safety concerns
If you have seen content that puts someone in immediate danger, report it in the app and then email support@reelist.watch with the word URGENT in the subject so it jumps the queue. If someone is in danger right now, contact your local emergency services first.
Contact
Amigo LLC, support@reelist.watch.